What is Mediation ?

What is Community Mediation?

Community Mediation, sometimes known as Neighbour Mediation, is a way of resolving disputes.  Disputes may involve such issues as:

Mediation is different from all other methods of solving disputes, because the parties in dispute decide the terms of the settlement themselves.  They are guided in the process by the Mediators.

 Mediators do not judge right or wrong

 Mediators do not take sides

 Anti-social behaviour

 Boundaries or access problems

 Abuse or threatening behaviour

 Childrens' behaviour



Noise Pollution 





Mediation is about identifying the causes of the dispute, taking time to understand the feelings, needs and effects on all involved by what is happening.  Then, with our help, exploring and finding means of resolving issues, which satisfy everyone.  This may involve:  being open, being flexible, increasing your understanding of what is going on for others as well as yourself and how to make small but significant changes, to ensure a mutually satisfactory outcome.  This is often called a win-win solution.  It often relies on a genuine wish to live without fear, conflict, intimidation or threat.

The final stage of mediations invariably take place with all concerned present together, unless there are special reasons for keeping people apart.  These "joint meetings" take place after separate sessions with the different parties involved have already taken place.

Mediation Works!
Why use Mediation North Surrey ?

Mediation is confidential

Mediation is impartial

Mediation is effective


Mediation is quicker, less stressful and cheaper than going to court

Mediators are there to help you resolve problems

Mediators are non-judgmental and do not take sides

We don't charge for our services

Could you be a volunteer mediator ?

Helping resolve community disputes in Elmbridge, Runnymede & Spelthorne

Refer a dispute to us:

If you are currently in dispute with other local people, or would like to refer someone to us for our help, please contact us preferably by email.  Include a completed referral form by clicking the button below.  Save and fill in the form giving as much detail as possible then email it to us.  We will then write to offer mediation to all those involved.  If you prefer us to contact you before writing to the others, just say so.  If you have trouble with the referral form just telephone us or email and we'll be in touch.

Tel:       0870 751 4311

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Mediation North Surrey

c/o Cobham Centre for the Community

Oakdene Road, Cobham, Surrey, KT11 2LY

Registered Charity No. 1090857

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